Director of Operations

What we’re looking for:

This role is pivotal in ensuring the smooth running of our operations and providing superior service to our merchants.

Responsibilities:

• Oversee day-to-day operations of the company, ensuring efficiency and effectiveness.
• Handle service tickets promptly and professionally, ensuring issues are resolved to the satisfaction of our merchants.
• Assisting with merchant pricing updates and client success
• Develop and implement operational policies and procedures to improve efficiency and effectiveness.
• Oversee the onboarding and training of new agents, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Work closely with other departments to identify opportunities for process and operational improvements.
• Monitor and report on operational performance, making recommendations for improvements as necessary.

Qualifications:

• Proven experience in an operations management role, preferably within the payment processing or fintech industry.
• Strong leadership and team management skills.
• Excellent problem-solving skills and ability to handle service tickets effectively.
• Strong knowledge of operational procedures and process optimization.
• Excellent communication and interpersonal skills.
• Proficiency in using accounting technology and software.

Compensation:

• This role will earn $72k in the first year and grow. We can negotiate ongoing residuals for uncapped earning potential for the accounts managed.  

Benefits:

• Genuine work/life balance
• Work from anywhere in the U.S. with reliable computer and internet access
• Supportive company culture

Join PayNation, where success is unlimited, and your career in sales is built on innovation and growth. We’re not just another payments company; we’re a team working towards a shared goal of personal growth and business development.